Energy is something that we all rely on, and we’ll always do whatever we can to keep the power on. But unplanned power outages are unavoidable.
If the power ever does go out, here’s three important steps you can follow to stay informed and safe.
Unplanned outages can be caused by damaged infrastructure, extreme weather, vegetation, wildlife and emergency situations. So, it's a good idea to plan ahead to make managing a power outage a little easier.
We understand unexpected power outages can be inconvenient and we work hard to find the issue and resolve it as quickly as possible. Restoration times can vary depending on the cause of the outage. Here's how you can stay informed of important information and restoration times.
You’ll soon be able to receive unplanned power outage alerts directly to your mobile or email address to keep you safe and informed.
If your mobile number or email has changed simply give us a call on 1800 267 926 or update your details online.
Download the Horizon Power app via the Google Play Store or Apple Store to see updates on outages and restoration times.
You can also quickly access your account balance, pay a bill, track your energy usage - and much more.
Visit our faults and outages page to see an estimated restoration time for your area.
Power outages can happen unexpectedly, and restoration times can vary. By planning ahead and following a few simple steps, you can make managing an outage safer and less stressful. We've created a checklist to help make things a little easier if the power goes out.
Explore our website to learn more about the things you can do before, during and after an outage - including how to prepare for severe weather.
Safely check your fuse box to see if safety switches including RCDs are all in the ‘on’ position.
If you have a solar and/or battery system, you might need to switch that back on too.
Plug in any appliances you disconnected during the outage. You may need to reset these, along with any timers or clocks.
Keeping trees and vegetation trimmed to at least 5m away from powerlines will help prevent outages caused by fallen branches. For your safety, make sure you get an approved professional to do it for you.
Reporting a power outage also helps us fix the issue and restore power. To report a power outage, you can call our 24/7 fault line on 13 23 51. In case of a life-threatening emergency, you should call 000 instead.
And remember, if you ever come across a fallen powerline – stay at least 10 metres away and call on us on 13 23 51.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.