Understand your bill
Each year, the WA State Government reviews our fees and charges and sets the price that our customers pay for electricity, known as ‘tariffs’. If your bill is like most of our residential customers’ bills, it’s made up of two main parts:
- A fixed charge (the cost to deliver power to your home)
- A variable charge (the cost for each unit of electricity you use)
When you live in regional and remote areas, it costs more to deliver power to your home than the price that you are actually charged - but the WA State Government subsidises the price. In 2025–26, that subsidy will be $242 million for regional WA — an average of $5,034 per customer connection.
Learn more about your bill
Is your bill higher than you were expecting?
Seasonal changes, new appliances, visitors in the household or a recent renovation are just a few of the factors which can cause a spike in your energy use and impact your bill.
Need more time to pay? We're here to help
Whether you need a bit more time for one bill payment or you’re finding it hard to get on top of your bills in the longer term, we have a range of options to help you get back on track.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.