Horizon Power bill help - Payment plans, extensions and bill support

Help managing your payments

Whether you need a bit more time for one bill payment or you’re finding it hard to get on top of your bills in the longer term, we have a range of options that can help.

Request a payment extension

You can ask for a payment extension to give you a bit more time to pay your bill.

Log in to MyAccount and request a payment extension. If you’ve already done this, and still need more time to pay, please call us to discuss your options.

Set up a payment plan

You can apply to set up a customised payment arrangement to make a series of smaller payments over an agreed period of time.

Call us to discuss your options or log in to MyAccount and see if one of our direct debit plans suit your needs.

Do you receive Centrelink payments?

Centrepay is a free direct bill-paying service for people receiving Centrelink payments. It lets you set up regular deductions from your Centrelink payment to go straight towards your bill, so managing payments is easier.

Set up Centrepay deductions

More ways we can support you

Hardship Utilities Grant Scheme (HUGS)

Where payment arrangements and other support options haven't been enough, you could be eligible for help through the Department of Communities HUGS program. If you meet the eligibility criteria, you could receive up to $1,060 per financial year, depending on where you live. If you're eligible, we can help get the HUGS application started for you.

Learn about HUGS

Concessions and rebates

If you have a valid concession card, you may be eligible for one or more rebates that we offer on behalf of the State Government. Learn about the concessions and rebates available that may help reduce your energy bill.

Check concessions

Speak with a Customer Relationship Officer

Our dedicated Customer Relationship Officers are here to help you get back in control of your energy bill. They may be able to:

Check if you’re eligible for any concessions, subsidies or payment arrangements.
Discuss if Centrepay is right for you.
Check if you are eligible for the HUGS financial hardship payment.
Put you in touch with a financial counsellor.

Call us

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.

Get financial assistance