Understand your bill

The first few numbers you'll see in the top left of your bill is your account number.

Have your account number handy if you ever need to contact us, or register online for MyAccount.

Your customer details (including the name on your account and postal address) are located under your account number.

It's important to let us know if your postal address, email address or phone number changes - you can do this online with MyAccount.

We’re here to help. This is how you can contact us when you need to.

Visit horizonpower.com.au/contact for more ways to get in touch.

The Account summary explains how we’ve calculated your bill and when payment is due. It includes any credits or outstanding amounts, plus any new charges.

The Total of last bill is the total owing amount from your last bill. The amount you have paid since your last bill was issued is listed under Payments.

The balance from your last bill will display as either 'Overdue amount' (if you have an outstanding amount) or ‘Balance’ (if your account either has a zero balance, or is in credit).

This bill displays new charges incurred for the current bill period. 

On the back of your bill, you can see a breakdown of your current charges (including your tariff and supply charges, concessions, rebates and how much energy you used this bill period).

The Total due amount is how much you need to pay. If you are in credit a minus sign (-) will show in front of the amount.

Payable by is your payment due date. If you see ‘direct debit on’ here, this means you are on a direct debit plan, and the date shown is the date your money is withdrawn from your account.

Your Invoice number is different to your account number and is different with each bill.

The Supply period is the date for which you've been billed. The billing cycle will either be 60 or 61 days depending on the number of days in the month.

The Supply address is the address we have supplied electricity. If you have multiple accounts, this will show which address this bill relates to.

This graph shows your household’s average daily energy use so you can see how it compares to your last bill and the same period last year – it’s a great way to see how you’re tracking.

It includes the average number of kilowatt hours (kWh) you have used each day and your average electricity costs each day. This is based on your average daily use, your tariff and the number of days in this billing period.

Your payment options are listed within the payment slip, at the bottom of your bill. This includes direct debit, BPAY, credit/ debit card payments, mail, Centrepay or at your local post office. If you’re on a direct debit plan, this section will be blank.

On the back of your bill, the Usage calculations list the tariff applied to your account, the date your meter was read, and how much energy you used this period. 

Your meter was last read on the Reading date. If the Reading type is ‘Normal’, it means we have done an accurate reading directly from the meter. If you see ‘Estimated’ here, it means a direct meter reading could not be completed and an ‘estimated’ reading using your historical data has been used. 

Equals total units used is the number of kW units of energy used since your last bill. Any Renewable Energy Buyback is displayed as kW (units) of excess solar sent back to the grid.

You will only see this section on your bill if there’s an unpaid balance on your account from the previous billing period. 

Your energy costs for this bill are itemised here - including your supply charge and usage charges.

This section itemises any solar credits, concessions or rebates credited to your bill and any additional fees or charges you have incurred.