Need more time to pay?
We understand that business doesn’t always go to plan. Whether you need an extension for one bill, or are finding it hard to get on top of your expenses in the longer term, we have a range of ways to help you get back on track.
Request a payment extension
Ask for a payment extension to give you a bit more time to pay your bill.
Log on to your My Account and request a payment extension. If you’ve already done this, and still need more time to pay, please call us to discuss your options.
Set up a payment plan
You can apply to set up a customised payment arrangement to make a series of smaller payments over an agreed period of time.
Please call us to discuss your options or log in to My Account and see if one of our direct debit plans suit your needs.
Call us to discuss your options
Our dedicated Energy Coaches are here to help you get back in control of your energy use and bills. They may be able to:
- Discuss payment plans and arrangements to help you get on top of your bills.
- Put you in touch with a financial counsellor.
- Review your energy use and look for opportunities to save energy and reduce your bill.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.