Stay safe in severe weather
Cyclones, storms and severe weather events are part of life in regional Western Australia. They can strike at any time with little warning, causing substantial damage to properties and infrastructure. They can also damage electrical assets and cause widespread power outages.
It's a good idea to have a plan in place to help you quickly and safely respond to severe weather warnings and make it easier to manage any unexpected power outages.
Have a plan in place
Get an emergency kit
Ensure your emergency kit is stocked and easy to access. Check over your preparations and remind your family of the procedures.
Secure your home
Secure patio furniture and other outdoor items. Ensure pets are secured safely under shelter. Board or tape glass on exposed windows and secure all doors.
Prepare transport
Pay attention to evacuation warnings and have a plan in place if you need to leave at short notice. Make sure your car has a full tank of fuel and is ready to go.
Prepare for a power outage
Turn off your appliances
Switch off and unplug any sensitive electronic appliances like computers, TVs, game consoles, air-conditioners, heaters, microwaves etc. to protect your equipment against possible power surges. Unplug TV aerials to prevent damage from lightning strikes.
Keep your food safe
Adjust your fridge and freezer to the coldest setting to prepare for the outage. Try to keep the doors closed as much as possible when the power is off. Visit the HealthyWA website for tips on reducing the risk of food-related illness during power outages.
Water supplies
Power interruptions can affect water supplies. Fill your laundry tub or bath with water if a cyclone or severe storm is imminent. Have bottles of drinking water ready to use and freeze water for alternative refrigeration.
Charge devices
Charge mobile phones, laptops and portable back-up batteries. Keep them charged so that you can still communicate with friends and family, get updates about when the power will be restored or reach emergency services when needed.
Get a torch
Have a torch handy and some spare batteries, in case you need extra lighting. Should your power go out, turn off all lights except one so that you will know when power has been restored.
Download the app
Download the app so you have it handy if the power goes out. You can easily stay informed of any planned and unplanned outages in your area and find out when we expect to restore power.
During a cyclone or storm...
For State Emergency Services (SES) call 132 500
In a life-threatening situation call 000
Stay inside
Keep away from windows and doors. If the storm escalates, shelter in the strongest, safest part of the house (normally the hallway or bathroom) or go immediately to the closest community shelter. Turn off your gas supply in case leaks are caused by storm damage.
Don't use a landline phone
Wait until the storm has passed before using a landline. Use a mobile, but only in emergencies. You can receive a deadly electric shock or deafening sound blast when using a landline during a thunderstorm.
Beware the calm eye
If the wind drops, don’t assume the cyclone is over, as fierce winds will shortly start again from another direction. Listen to a battery-operated radio for weather updates and don’t venture outside until the 'All Clear With Caution' alert is given.
During a power outage...
Turn off your lights
Turning off the lights and lamps in your home will reduce the risk of damage from possible power fluctuations. Just leave one light switch on, so you’ll know when power is restored.
Unplug electrical appliances
If the power goes out, power fluctuations may occur when the power comes back on. It’s a good idea to unplug sensitive appliances such as computers, TVs, game consoles, air-conditioners, heaters, microwaves and reticulation systems to reduce the risk of damage.
Keep your food safe
Try to keep the doors closed as much as possible when the power is off. Visit the HealthyWA website for tips on reducing the risk of food-related illness during power outages.
Check everyone is out of harms way
Call us immediately on 13 23 51 for any of the following:
Fallen powerlines
If you see or hear something that could help us to identify the problem (like a hanging power line or loud bang) stay away and call us immediately. Any details you can provide will help our emergency crews safely restore power as quickly as possible.
Dull or flickering lights
If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply, don’t touch your fuse box or anything metal in your home. If it’s possible to easily access power points, turn off and unplug your appliances.
A shock or tingle when touching appliances
If you experience tingles or shocks from an electrical appliance or water taps, ensure no one touches them and call us immediately. Once you've reported the fault with us, call a licensed electrical contractor to check your wiring immediately.
Once the cyclone or storm passes...
Stay inside & wait for the 'All Clear'
Do not leave your house after a cyclone until the official 'All Clear With Caution' is given. This ensures that crews can focus on restoring power without endangering themselves or the public.
Check everyone is safe & if they need help
Check your family and pets are out of harms way. Touch base with your neighbours to see if they need any help. Remember to heed all warnings and do not go sightseeing.
Stay clear of damaged infrastructure
If you need to go outside, be careful because there may be fallen powerlines and trees, broken water and sewage lines, loose roof sheeting and other material.
Check for gas leaks & damaged appliances
Don't use any electrical appliances that have been damaged from leaks or flooding. After the storm has passed, have a licensed electrician inspect water-damaged appliances to make sure they are safe.
You may be eligible for compensation
If your power supply is interrupted and the interruption is caused by us, you could be eligible to make a claim for compensation - in recognition of the inconvenience caused.
There are a few different claim types dependent on the outage type, duration and if you experience any loss or damage to your property.
How to report a power outage
Call our 24/7 hotline to report a fault or outage. In a life threatening emergency please call emergency services first on 000.
Useful links and information
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.